When microwave ovens first appeared, the hype was palpable. Cook anything quicker! People tried heating or cooking eggs, bread, pastries, crabs, and even drying their wet dogs. Soon reality set in. Chewy pastries, inedible eggs, exploded crabs, dead family pets. It was just new technology, not an answer to all your lifestyle woes. “Microwave meals” came and went.
Robotic Process Automation is the new microwave. A technology looking for applications. You might have heard on the golf course that it’s what you need for all your #automation, but it’s not. It’s a massive box of sticking plasters. Effective automation requires a huge toolkit. But your focus should be on processes, not tools.
Don’t plan an RPA project, plan an automation project.
Always start with the business process. Define the process, its inputs, outputs, and subprocesses. Work out where the people fit in, and what they do within the process. Then work out an automation architecture based upon best-fit technologies.
Anything else is a focus on tools, not the process. And that’s bad for business.
JFDI’s Champions of Automation initiative is for senior & C-level managers wanting to understand best practice in Business Process Automation & Digital Transformation. Sign up for an introductory Roundtable Meeting and get your journey on the right track.
Here’s a video in which I explain How to Automate a Process properly:
Jon is JFDI’s Director of Research & Development. He’s been a consultant for over 30 years, making computers do clever things for 40 years, playing with electronics for even longer, and fixing problems with bits of technology for as long as he can remember. He’s also been a freelance writer since 1988, including as Contributing Editor of PC Pro Magazine.