Case Study: Application Issue Tracker

CVC Capital Partners is one of the world’s leading private equity and investment advisory firms. Founded in 1981, the CVC Group today employs over 400 people in 21 countries throughout Europe, Asia and the US.

CVC Capital Partners needed a robust and dependable solution to track any issue with one of their apps. The solution must not compromise the safety of data, empower developers through collaboration and avoid distracting the development team at all cost.

JFDI’s Aardvark to the rescue

JFDI addressed this need with Aardvark for Microsoft Teams. It is our highly customisable business process management proven to be successful in various scenarios. A discovery session allowed us to precisely map and translate the problem-solving process into a familiar Kanban board.

Issue Tracker

Every ticket gets a unique number for tracking. The record contains information like an issue description etc. When the record reaches the last swim lane and the problem is solved, information about it is logged and the ticket gets archived.

To encourage collaboration, we leverage the functionalities of Microsoft Teams. Team members can spawn channels to store related files and work collaboratively on a given issue without leaving the platform. Additional files or information can be emailed directly to the channel.

Secure

One of the main concerns of CVC, as a financial institution is data safety. Aardvark for Microsoft Teams only stores its data in the target Microsoft 365 subscription hosted by SharePoint. SharePoint Online Compliance Score supports more than 10 global, regional, and industrial assessments, including #GDPR, CCPA, ISO 27701, ISO 27001, HIPAA, FFIEC, and more.

Collaboration and Cross referencing

With the documents all stored within a dedicated channel, colleagues can discuss changes via channel chat or calls, whilst working on the documents. What’s even more clever is cross-referencing the changes between the files and the notes in the code thanks to the issue identification numbers.

 

Customisable

CVC were able to customise the data format by adding columns in Aardvark’s SharePoint List. The user interface automatically adapts to support your custom fields. You can use your data anywhere in Microsoft 365, including the Power Platform and Power BI. Matching the customer colours and branding elements was just a breeze.

 

Company:

Country or Region:

  • United Kingdom

Industries:

  • Finance, Private Equity

Company Profile

CVC Capital Partners is a private equity firm with over 400 employees worldwide.

 

Software

  • Microsoft Office 365
  • SharePoint Online
  • Microsoft Teams
  • SharePoint Framework (SPFx)

Services

  • SharePoint Consulting
  • SharePoint Custom Development
  • SharePoint Support
  • Design and Branding
  • Gamification
  • Training