Case Study: HR Portal for UK SBS

UK SBS Logo

UK Shared Business Services Ltd (UK SBS) is a trusted public sector partner of UK Research and Innovation (UKRI) and the Department for Business, Energy, and Industrial Strategy (BEIS), providing HR and Payroll, Finance, Procurement, and IT business services and specialist expertise.

JFDI understood our vision and combined our disparate services with a beautiful, modern, yet highly functional HR portal. Moreover, they managed to make it WCAG 2.1 at Level AA  making it vastly easier to use for our accessibility users. We are proud to offer this unique solution to our users. JFDI are true professionals in our eyes

Elaine King, Digital Channel Manager

A SERVICES PORTAL OF HR, PAYROLL, FINANCE & PROCUREMENT INFORMATION TO MULTIPLEORGANISATIONS FOR 18,000+ USERS 

UK SBS wanted to consolidate several online services providing guidance to their customers around HR, Finance, Procurement, and IT services in one modern workspace and encourage users of these resources to self-serve.

Multifunctional HR web portal for UK SBS

JFDI developers have built UK SBS, an HR Portal based on SharePoint Online. The new solution empowers end-users to be self-sufficient with their HR, Payroll, Finance and Procurement needs. OKTA sign-in mechanisms recognise a user’s organisation to tailor the available information. Using JFDI’s custom web parts to fine-tune SharePoint’s interfacing, finding HR-related content was more straightforward, making the entire platform accessible to meet the strict standards of the public sector. Navigation and content hierarchy was designed in a user-focused way. In addition, JFDI’s advanced search functionality was also integrated to improve the user experience further. A revised news section that has a clear, attractive layout and includes not only written but also visual content. The HR portal and its content are managed in-house by UK SBS. The solution has been made ready to be fully integrated with MS Teams, potentially improving the UK SBS staff’s collaboration experience. All data within the portal is GDPR compliant and can be adhered to using pre-defined policies under the control of UK SBS SharePoint administrators.

UKSBS Smart Search Example

Smart search

Their HR Portal contains a vast library of documents and forms available to users. To make navigation easier, JFDI have provided several ways to browse the underlying content.

One way is to use JFDI’s innovative search facility. A dynamic search field is constantly suggesting the most appropriate content based on a phrase the user inputs.

Additionally, every file in its document library has full descriptions and the smart search mechanism leverages the applied metadata to make searching as relevant as possible.

E-Learning Suite

JFDI developers implemented an e-learning suite into the solution. Users do not have to look for learning materials outside of the portal. Instead, they can enjoy step-by-step user guides, comprehensive videos, and complete, professionally prepared e-learning modules curated by UK SBS.

Secure Sign-In

To make the portal secure and most appropriate to use, a security solution is implemented to deliver a single sign-on experience for every external user. The portal then recognises a user’s organisation and tailors the available information and content after login.

Company:

Country or Region:

  • United Kingdom

Industries:

  • Owned by BEIS and UKRI, a shared services provider to the UK government

Company Profile:

UK Shared Business Services Ltd (UK SBS) is a trusted public sector partner of UK Research and Innovation (UKRI) and the Department for Business, Energy and Industrial Strategy (BEIS), providing HR and Payroll, Finance, Procurement, and IT business services and specialist expertise.

Software involved:

  • Microsoft 365
  • SharePoint Online
  • Microsoft SharePoint Server
  • SharePoint Framework (SPFx)

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Services used:

  • SharePoint Consulting
  • SharePoint Infrastructure Planning
  • SharePoint Build and Maintenance
  • SharePoint Custom Development
  • SharePoint Support
  • Information Architecture
  • Design and Branding