Support

This page is dedicated to JFDI’s product-related support services

JFDI Product Support

At JFDI, we’re committed to providing fast, friendly and knowledgeable support across all of our products. Whether you’ve deployed one of our tools into Microsoft 365, adopted our low-code platforms, or are exploring new capabilities, our team is here to help you resolve issues quickly and get back to delivering value.

Get Support
Helping you get the most out of your JFDI solutions

Supported Products

We provide full support for all JFDI-developed solutions, including:

  • Locodium – Declarative low-code platform
  • Aardvark – Kanban process management
  • AutoTag – Automated metadata and document classification
  • Web Parts – SharePoint web parts designed for enhanced productivity
  • PETM – Private Equity Transaction Manager
  • Other bespoke software delivered through customer-commissioned projects

If you don’t see your product listed here, you are still covered. Contact us using our main communication routes.

How to Get Support

Submit a Support Request

Use the ‘Get Support’ button above for product issues, assistance, or bug reports, or contact us via: [email protected]

Support Hours

Our typical support hours are:
Monday–Friday, 9:00–17:30 UK time
(Excluding UK public holidays)

Our support team will respond as quickly as possible.

If you require out-of-hours coverage or a premium SLA, please Enquire to discuss options.

Training & Onboarding

For help with adoption, configuration, or training, details are covered in our product documentation and onboarding materials, available on our Resources page

Request a Feature

If you’d like to suggest a new capability or enhancement, you can submit a request via email: [email protected]

We regularly review feature suggestions as part of our product improvement roadmap.

We also offer structured training packages and guided onboarding. Please request via email: [email protected]