Jon Silver explains why focusing on tools like Robotic Process Automation rather than business processes is bad for business.
Abstraction is a way of thinking about what’s common between even seemingly unrelated processes, allowing us to create generalised tools applicable to many processes. Here’s how we’ve used abstraction through the years.
A leading UK utility company came to JFDI with key questions: could they do smart metering without the massive infrastructure investment? And could they engage & incentivise consumers to make usage savings too?